returns

Returns

Goods cannot be returned to Robin Phalatse if:

  • After having been supplied to, or at the direction of, a customer, the goods have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within other goods or property;

  • The original invoice cannot be produced by the customer;

  • The goods have been damaged by the customer whilst in its care;

  • The original packaging has been removed and the goods are no longer in its original condition;

  • The goods are not in resale condition.

Robin Phalatse will accept the return of goods in the following circumstances:

  • The original invoice is produced by the customer;

  • The return has been submitted by the customer via our website; 

  • The goods are returned in their original packaging;

  • repackaged goods will be accepted if they are in their original condition and only when it was necessary for the customer to remove such packaging in order to inspect conformity of the goods with a special order;

  • If goods that were delivered to the customer are incorrect, the customer must submit a request for a return of only those goods that do not conform to the order via this website;

  • The customer purchased goods or services via our website, then in that event the customer may cancel such transaction within seven (7) days of receipt of those goods, or of services within seven (7) days after the date of the conclusion of the agreement, and may receive a full refund, however we will charge the customer for collection and transporting any goods to us;

  • The goods or services were purchased as a result of direct marketing by us to the customer, then in that event the customer may cancel such transaction by notice to us in writing via our website, within five (5) business days after the transaction or agreement was concluded or the goods which were the subject of the transaction were delivered to. The customer may receive a full refund, provided you can establish that the transaction was as a result of direct marketing;

  • The goods are defective or unsafe, and such defect or fault was present at the time of the conclusion of transaction and was discovered by the customer within the warranty period, then in that event the customer must submit photographs and a description of the defect together with your request for a return via our website, whereafter the goods will be assessed by us and a return processed according to the terms referred to in the WARRANTY section above.

  • Wherever possible we will repair or replace returned goods, and where not possible we will credit a customer’s account with store credit.

  • In the event that we and the customer exchange or substitute any goods previously delivered to the customer, from the date of delivery of the substituted goods, the transaction applies to the substituted goods rather than the goods described in the original transaction. 

We are entitled to charge the customer a reasonable amount for:

  • Use of the goods during the time the goods were in the customer’s possession, unless they are goods which are ordinarily consumed or depleted by use and no such consumption or depletion has occurred; or

  • For the necessary restoration costs to render the goods fit for restocking.

Log A Return